Help with the Customer Portal
How to access the OneAdvanced Customer Support Portal
How do I access the OneAdvanced Customer Portal? The OneAdvanced Customer Portal is used by all customers to raise cases with our Customer Support Team and our Finance Team. If you need help accessin…
How to raise a Support case
How to Create a Support Case. Click on Request Something from the portal homepage, and you will be directed to the case creation page, as displayed in the screenshot below. Fill out the case form wit…
How to raise a finance case with OneAdvanced
How can I raise a ticket with OneAdvanced's finance team? For all billing and invoicing queries, finance cases must be raised via the OneAdvanced Customer Support Portal. From the Customer Support Po…
Admins: How to find your organisation's Registration Code
How can I find my organisation's Registration Code for the Customer Support Portal? If you are the assigned Portal Admin for your organisation for use on the OneAdvanced Customer Support Portal, you…
Admins: How to approve a new User on the Customer Support Portal
How do I approve a new User on the Customer Support Portal? If you are the assigned Portal Admin for your organisation for use on the OneAdvanced Customer Support Portal, you have the ability to revi…
Admins: how to assign the 'Contract Manager' role on the Customer Support Portal
How can I assign a User the 'Contract Manager' role on the Customer Support Portal? Users with the Contract Manager role assigned to them have additional permissions on the Customer Support Portal in…
Admins: How to grant Admin permissions to a User on the Customer Support Portal
How can I make another user an Admin on the Customer Support Portal? Customer Portal Administrators have greater powers on the OneAdvanced Customer Support Portal, including the ability to approve an…
Admins: How to remove a User from the Customer Support Portal
How can I remove a User from the Customer Support Portal? As a Customer Portal Admin, you have the ability to both approve/reject new Users for your organisation, as well as the ability to off-board…
