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Help with the Service Centre

Articles to help Users and Administrators of the OneAdvanced Service Centre (formerly the Support Portal).

How to access the OneAdvanced Service Centre

The OneAdvanced Service Centre can be used by all customers to raise cases with our Customer Support Team and our Finance Team, or to access helpful articles & information via the Knowledge Base or Trust Centre.

Service Centre Frequently Asked Questions

FAQ's

How to raise a Support case

Raise a support case via the Service Centre.

How to raise a finance case with OneAdvanced

Raise a case with the Finance Team via the Service Centre.

Admins: How to find your organisation's Registration Code

How can I find my organisation's Registration Code for the Customer Support Portal?

Admins: How to approve a new User on the Customer Support Portal

How do I approve a new User on the Customer Support Portal?

Admins: how to assign the 'Contract Manager' role on the Customer Support Portal

How can I assign a User the 'Contract Manager' role on the Customer Support Portal?

Admins: How to grant Admin permissions to a User on the Customer Support Portal

How can I make another user an Admin on the Customer Support Portal?

Admins: How to remove a User from the Customer Support Portal

How can I remove a User from the Customer Support Portal?
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