Admins: How to approve a new User on the Customer Support Portal
How do I approve a new User on the Customer Support Portal?
If you are the assigned Portal Admin for your organisation for use on the OneAdvanced Customer Support Portal, you have the ability to review any new User who registers.
You (and any other assigned Portal Admins) will receive an email notification to prompt you to complete this action.
A User is unable to access the support portal until this step is taken.
To do so, please follow the steps below:
- Go to https://services.oneadvanced.com/hub
- Go to the Login button in the top right hand corner
- Input your username (this will be your email address) and password and click Log in:
- Along the top menu bar, select Notification (or you can choose the specific notification you want to click into from the dropdown that appears):
- Check the details are correct and click Approve or Reject on the left hand side:
- If approved, the new User will be notified via email and they can then log into the system as normal and raise any support cases necessary.
