How to access the OneAdvanced Service Centre
How do I access the OneAdvanced Service Centre?
The OneAdvanced Service Centre can be used by all customers to raise cases with our Customer Support Team and our Finance Team, or to access helpful articles & information via the Knowledge Base or Trust Centre.
If you need help accessing Governance & Risk (Decision Time) please see this article or this video for help with logging in.
Examples of why you might need to access the Service Centre:
- to raise a technical case with our Support Team, such as needing a new Risk filter option.
- to request assistance from our Finance and Credit Control Teams, such as a copy invoice, statement or change in billing recipient.
- find information about OneAdvanced's Data Protection Policy & compliance.
Please follow the below guidance, depending on whether you are already a User on the Service Centre, or if you would like to register.
I'm already a registered User or Admin, how can I log in?
If you are unsure whether you are registered already or not, please reach out to your Account Manager directly who can confirm.
We would recommend bookmarking this address for easy access.
- Go to the Log in button in the top right corner
- Input your username (this will be your email address) and password:
- If this is the first time you are logging in, click the Forgot Password? option and follow the reset instructions which come through to your email address.
If you do not receive a reset email, please contact Portal.Support@oneadvanced.com who can assist. Please note they do not have access to the Governance & Risk (Decision Time) system, only the Service Centre.
- Once logged in, you can proceed to raise a case via the Get Help or Request Something buttons.
I'm not yet registered but would like to be, how can I fully access the Service Centre?
We would recommend bookmarking this address for easy access.
- Go to the Register button in the top left hand corner:
- Complete the required fields:
The Registration Code can be provided by your organisation's assigned Service Centre Admin. They can find this on their Service Centre profile. Please be aware your Admin may not be someone who is directly responsible for Governance & Risk, as the Service Centre covers all products your organisation may have with OneAdvanced. Guidance on where they can locate the Registration Code can be found here: How can I find my organisation's Registration Code?
- Click Submit
- Your Service Centre Admin would then need to approve any request to register via their profile.
Please find guidance on how they can do that here: How do I approve a new User on the Customer Support Portal?
- Once approved, you will be able to login as normal (following the instructions earlier in this guide).
