Skip to main content

Admins: How to remove a User from the Customer Support Portal

How can I remove a User from the Customer Support Portal? As a Customer Portal Admin, you have the ability to both approve/reject new Users for your organisation, as well as the ability to off-board…

Rachel Kinkead
Updated by Rachel Kinkead

How can I remove a User from the Customer Support Portal?

As a Customer Portal Admin, you have the ability to both approve/reject new Users for your organisation, as well as the ability to off-board any Users who should no longer have access to the support platform, for example, due to a change in role.

To disable a User:

  1. Go to the Support tab, and then Contacts:
  2. Locate the individual who you wish to remove and click into their profile
  3. Scroll to the Actions box at the bottom of the page and choose Disable Login:
  4. The user will no longer be able to access the Customer Support Portal
Please note that this action will not impact a User's ability to access the Governance & Risk platform. Please see the User Management articles & videos for advice on managing users' access..

Was this article useful?

Admins: How to grant Admin permissions to a User on the Customer Support Portal

Contact