Admins: How to grant Admin permissions to a User on the Customer Support Portal
How can I make another user an Admin on the Customer Support Portal?
Customer Portal Administrators have greater powers on the OneAdvanced Customer Support Portal, including the ability to approve and reject new Users, as well as reviewing all Support tickets across your organisation. While only one person will have been assigned Portal Admin rights upon the transition to the Customer Support Portal in December 2024, you can amend other Users to become Admins also.
There is no limit to the number of Admins you can have on your account; we would recommend 2-3 people as a maximum.
- Go to the Support tab, and then Contacts:
- Locate the individual who you wish to make Admin and click into their profile
- Scroll to the Actions box at the bottom of the page and choose Edit Roles
- In the pop-up, drag the customerservice.customeradmin option to the Selected panel
- Click Update.
Note: Once any new user has been granted Portal Admin permissions these will be active when the user next logs in.
