Admins: how to assign the 'Contract Manager' role on the Customer Support Portal
How can I assign a User the 'Contract Manager' role on the Customer Support Portal?
Users with the Contract Manager role assigned to them have additional permissions on the Customer Support Portal including:
- The ability to request the Termination of your contract
- The ability to request a Reduction in products and services
Please note that the following action to assign a User to this role can only be taken if you are a Portal Admin. Standard Users do not have the ability to complete these steps.
To assign a User to the Contract Manager role, please follow the below steps:
- From the Customer Support Portal homepage, click the Request something button
- Select Account Management
- Select Assign Contract Manager Role from the options
- From this page you can submit a request to give a User (or other Portal Admin) the Contract Manager Role and click the Submit button:
